Privacy Policy

Complete Tenders Ltd is committed to protecting your privacy and handling your personal information responsibly and transparently.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with and the rights you have in relation to your personal information.

Who We Are

Complete Tenders Ltd provides tender consultancy, bid management, tender search and training services to businesses.

For the purposes of UK data protection law, Complete Tenders Ltd is the data controller for the personal information described in this Privacy Policy.

Complete Tenders Ltd
Orion House
Bessemer Road
Welwyn Garden City
AL7 1HH

Email: info@completetenders.com

Information We Collect

The personal information we collect will depend on how you interact with us.

When you contact us through our website, book a call, subscribe to our newsletter or otherwise make an enquiry, we may collect:

• Your first name

• Company name

• Email address

• Telephone number

• Information you choose to provide to us in connection with your enquiry

If you become a customer, we may also collect and retain information necessary to provide and administer our services, including correspondence, project information, contractual information and invoicing records.

We may also collect technical information about how visitors use our website through analytics, cookies and similar technologies. Further information about this can be found in our separate Cookie Policy.

Information We Obtain From Other Sources

As a business-to-business organisation, we may occasionally identify and contact relevant businesses and business contacts using information available from publicly accessible sources.

These sources may include company websites, search engines such as Google, LinkedIn and other publicly available business information.

The information we obtain may include an individual’s name, job title, company, business email address, business telephone number and other relevant professional information.

We use this information where we believe there is a legitimate business reason to contact the organisation about Complete Tenders’ services and where permitted by applicable data protection and electronic marketing laws.

Where we obtain personal information from another source, we will provide appropriate privacy information as required by data protection law.

How We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests for information

• Arrange calls and meetings

• Provide quotations and proposals

• Deliver and administer our services

• Manage our relationship with customers and prospective customers

• Maintain appropriate business and financial records

• Manage our customer and prospective customer database

• Send relevant news, tendering insights, service information and other business-to-business marketing communications where permitted

• Improve our website, services and marketing

• Understand how people interact with our website and marketing

• Measure the effectiveness of our advertising and promotional activity

• Protect our business and website against fraud, misuse and security threats

• Meet our legal and regulatory obligations

Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Contract: Where processing is necessary to provide services you have asked us to provide or to take steps at your request before entering into a contract.

Legitimate interests: Where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. This may include responding to business enquiries, managing customer and prospective customer relationships, maintaining business records, improving our services and undertaking appropriate business-to-business marketing.

Consent: Where you have specifically given us permission to process your information for a particular purpose, including where consent is required for particular forms of electronic marketing or cookies. You may withdraw your consent at any time.

Legal obligation: Where we need to process information to comply with a legal or regulatory requirement.

Marketing Communications

If you subscribe to our newsletter, we will use the contact information you provide to send you our newsletters and related communications.

We may also send relevant business-to-business communications to customers, prospective customers and business contacts where we believe our services or information may be relevant to their organisation and where this is permitted by applicable law.

Our approach to electronic marketing takes account of both UK data protection law and the Privacy and Electronic Communications Regulations (PECR). The requirements differ depending on the type of organisation or individual we are contacting.

Where we rely on legitimate interests to process personal information for business-to-business marketing, our legitimate interest is in promoting our services and sharing relevant information with businesses that may reasonably have an interest in tendering and public sector procurement.

You can opt out of marketing communications at any time by clicking the unsubscribe link contained in our emails or by contacting us at info@completetenders.com.

We will respect marketing objections and may retain limited information on a suppression list to ensure that we do not contact you again for marketing purposes.

Customer Relationship Management

When you make an enquiry or become a customer, relevant contact and business information may be added to our customer relationship management system.

We currently use Zoho CRM to manage enquiries, prospective customers, customer relationships and associated communications.

Access to this information is limited to authorised members of the Complete Tenders team and relevant service providers where necessary.

Tender School

Tender School is delivered through a third-party learning platform, Thinkific.

When you follow a link from the Complete Tenders website to Tender School, you will leave the Complete Tenders website and access Thinkific’s platform.

Registration for Tender School, course access and associated payments are processed through Thinkific. Thinkific may collect personal and payment information in accordance with its own privacy terms and policies.

Complete Tenders may receive information from Thinkific relating to Tender School customers and participants where this is necessary to administer the course, provide support, manage our customer relationship and maintain appropriate business records.

We recommend reviewing the privacy information provided on the Thinkific platform when registering or making a payment.

Payments for Other Complete Tenders Services

Payments for our consultancy, bid management and other Complete Tenders services are not taken directly through this website.

Customers are invoiced separately. We retain appropriate transaction and accounting information where required for the administration of our business and to comply with our legal and financial obligations.

Website Analytics and Tracking

We use technologies provided by third parties to help us understand how our website is used, measure the effectiveness of our marketing and improve our services.

These may include services provided by:

• Google

• Meta

• LinkedIn

Depending on your cookie choices, these technologies may collect information about your device, browser, website activity and interactions with our advertising.

Non-essential tracking technologies are managed through our cookie consent arrangements. Further details about the technologies we use and how you can manage your preferences are provided in our Cookie Policy.

Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted third-party service providers where this is necessary to operate our business and provide our services.

These may include:

• CRM and business software providers

• Website hosting and technical support providers

• Email and communication platforms

• Learning platform providers

• Analytics and advertising providers

• Professional advisers such as accountants and legal advisers

• Other suppliers that process information on our behalf

We may also disclose information where required by law, regulation, court order or another lawful authority.

Where third parties process personal information on our behalf, we take appropriate steps to ensure that information is handled securely and in accordance with applicable data protection requirements.

International Transfers

Some of the technology and service providers we use may process or store personal information outside the UK.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with UK data protection law and that appropriate safeguards are in place where required.

How Long We Keep Your Information

We retain personal information only for as long as it is reasonably necessary for the purpose for which it was collected and to meet any legal, accounting or regulatory requirements.

The period for which information is retained will depend on factors including:

• The nature of our relationship with you

• Whether you are a customer, prospective customer or marketing contact

• Whether there is an ongoing business reason to retain the information

• Whether you have asked us not to contact you

• Contractual, legal and regulatory requirements

• The need to establish, exercise or defend legal claims

We periodically review the information we hold and delete or anonymise information that is no longer required, where appropriate.

Certain limited information may be retained after a marketing opt-out to ensure that your preference continues to be respected.

Keeping Your Information Secure

We take appropriate organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is restricted to people who require it for legitimate business purposes.

While we take reasonable steps to protect information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights over your personal information. These may include the right to:

• Ask for access to the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to erase your personal information in certain circumstances

• Ask us to restrict the way we use your information in certain circumstances

• Object to certain uses of your personal information

• Request the transfer of your personal information in certain circumstances

• Withdraw consent where we rely on consent as our lawful basis

You have the right to object at any time to the use of your personal information for direct marketing purposes.

To exercise your rights or ask a question about how we use your personal information, please contact:

info@completetenders.com

We may need to verify your identity before responding to certain requests.

Complaints

If you have concerns about how we use your personal information, please contact us in the first instance so that we can try to resolve the matter.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection.

Information about making a complaint is available through the ICO’s website.

Links to Other Websites

Our website may contain links to websites operated by other organisations.

Once you leave our website, we are not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policy of any external website you visit.

Cookies

Our website uses cookies and similar technologies.

For information about the cookies and tracking technologies we use, why we use them and how you can manage your preferences, please see our Cookie Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal obligations.

The latest version will always be published on this page and the date at the top of the policy will show when it was last updated.